Returns & Exchanges
Due to the perishable nature of our handmade cakes and pastries, we are unable to accept returns; however, we are committed to ensuring your celebration is perfect and will resolve any issues with damaged or incorrect orders immediately.
Inspect Your Order
Upon delivery or collection, please check your items thoroughly to ensure they meet our quality standards and match your order details.
Contact Customer Support
If there is an issue with your order, please notify us within 24 hours by emailing our support team with your order number and clear photographs of the product.
Quality Assessment
Our pastry team will review your report and photographic evidence to determine the cause of the issue and verify if it qualifies for a resolution under our freshness guarantee.
Resolution Process
Approved claims will be resolved through a prompt refund to your original payment method or a replacement voucher for use on your next Patisserie Valerie purchase.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing